El entorno social como elemento a considerar para predecir la ciudadanización de los trabajadores dentro de la organización

María Mayela Terán Cázares; María Eugenia García de la Peña; Mónica Blanco Jiménez

Autores/as

María Mayela Terán Cázares UANL
María Eugenia García de la Peña UANL
Mónica Blanco Jiménez UANL

Resumen

Abstract: This study analyzes the relationship between the social environment, which is defined in this study in relation to social values and religious beliefs of the individual and how these affect organizational citizenship behaviors. For this, a sample of employees from various public agencies belonging to the areas of service and support to the community in a city in the north of Mexico was studied. It created and implemented a survey based on the theory to measure the impact of the environment citizens in social behaviors of employees in
these organizations, seeking to know their conduct and behavior and if these social behaviors were developed within their social environments. In this research the relationship of these elements in the public behavior is tested.

Keywords: human capital, organizational citizenship behavior, social environment

JEL: M12 & 015

Resumen: El presente estudio analiza la relación entre el entorno social, el cuál es definido en este estudio en relación a las creencias sociales y a los valores de la persona y cómo influyen estos en los comportamientos de ciudadanía organizacional. Para ello se estudió una muestra de empleados de diferentes dependencias públicas pertenecientes a las áreas de servicio de salud y apoyo a la comunidad en una ciudad al norte de México. Se creó y aplicó una encuesta en base a la teoría a fin de medir el impacto del entorno social en los comportamientos ciudadanos de los empleados en este tipo de organizaciones, buscando conocer sus conductas y comportamientos y si estos comportamientos sociales eran desarrollados dentro de sus entornos sociales. En esta investigación se prueba la relación de los mencionados elementos en los comportamientos ciudadanos.

Palabras Clave: capital humano, comportamiento de ciudadanía organizacional, entorno social

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