ESCAMILLA VIELMA, Roxana Dalila; SEGOVIA-ROMO, Adriana; MENDOZA-GÓMEZ, Joel. The Effective Communication as a driving skill for Customer Service in the sales area in times of COVID-19. Innovaciones de Negocios, [S. l.], v. 18, n. 36, p. 56–66, 2021. DOI: 10.29105/rinn18.36-6. Disponível em: https://revistainnovaciones.uanl.mx/index.php/revin/article/view/368. Acesso em: 15 nov. 2026.