Mediation for management
DOI:
https://doi.org/10.29105/revin18.35-387Palabras clave:
EspanolResumen
Dealing with conflict is an important part of the process of management; however few managers have received formal training in conflict analysis and resolution methods. Mediation, the process of a neutral third party helping parties in a dispute come to a mutually acceptable solution to a dispute is a non-coercive process that can increase job satisfaction, lower employee turnover, and improve the quality of decision making in an organization. Therefore the present paper argues in favor of integrating mediation as part of the core functions of management and as part of a systemic strategy to deal with conflict in the workplace.
Descargas
Citas
Abu-Nimer, M. (1996). Conflict Resolution Approaches: Western and Middle Eastern Lessons and Possibilities. American Journal of Economics and Sociology, 55(1), 35-52.
Augsburger, D. W. (1992). Conflict Mediation Across Cultures: Pathways and Patterns (First ed.). Louisville: Westmister/John Knox Press.
Bens, I. (2005). Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations (First ed.). San Francisco: Jossey-Bass.
Bolman, L. G., & Deal, T. E. (2008). Reframing Organizations: Artistry, Choice, and Leadership (Fourth ed.). San Francisco: Jossey-Bass.
Broome, B. J., DeTurk, S., Kristjansdottir, E. S., Kanata, T., & Ganesan, P. (2002). Giving voice to diversity: An interactive approach to conflict management and decision-making in culturally diverse work environments. Journal of Business and Management, 8(3), 239-265.
Bush, R. A. B., & Folger, J. P. (2005). The Promise of Mediation: The Transformative Approach to Conflict (Revised ed.). San Francisco: Jossey-Bass.
Chathaway, C. J. (2002). The Problem of Transfer from Confidential Interactive Problem-Solving: What is the Role of the Facilitator? Political Psychology, 23(1), 165-189.
Chene, R. M. (2008). Beyond Mediation-- Reconciling an Intercultural World: A New Role for Conflict Resolution. In M. A. Trujillo, S. Y. Bowland, L. J. Myers, P. M. Richards, & B. Roy (Eds.), Re-Centering Culture and Knowledge in Conflict Resolution Practice (First ed., pp. 32-36). Syracuse: Syracuse University Press.
Childs-Grebe, S. (1992). Ethics and the Professional Family Mediator. Mediation Quarterly, 10(2), 155-165.
Cinamon, R. G., & Rich, Y. (2002). Gender differences in the importance of work and family roles: Implications for work-family conflict. Sex Roles, 47(11), 531-542.
Cloke, K. (1991). Conflict Resolution Systems Design, the United Nations, and the New World Order. Conflict Resolution Quarterly, 19(4), 215-236.
Cloke, K. (2001). Mediating Dangerously: The Frontiers of Conflict Resolution (Hardcover ed.). San Francisco: Jossey-Bass.
Cobb, S. (1997). The Domestication of Violence in Mediation. Law & Society Review, 31(3), 397-440.
Cohen, R. (1996). Cultural Aspects of International Mediation. In J. Bercovitch (Ed.), Resolving International Conflicts: The Theory and Practice of Mediation (pp. 107-128). London: Lynne Rienner.
Constantino, C. A., & Merchant, C. S. (1996). Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (First ed.). San Francisco: Jossey-Bass Publishers.
Cormick, J. L. a. G. (1978). The Ethics of Intervention in Community Disputes. In G. B. e. Al. (Ed.), The Ethics of Social Intervention (pp. 205-232). Washington D.C.: Halsted Press.
Coser, L. (1956). The Functions of Social Conflict. New York: The Free Press.
Davidheiser, M. (2008). Race, Worlviews, and Conflict Mediation: Black and White Styles of Conflict Revisited. Peace & Change, 33(1), 60-89.
Druckman, D. (2005). Doing Research: Methods of Inquiry for Conflict Analysis. Thousand Oaks: SAGE Publications.
Dubinskas, F. A. (1992). Culture and Conflict: The Cultural Roots of Discord. In D. M. Kolb & J. M. Bartunel (Eds.), Hidden Conflict in Organizations: Uncovering Behind-the-Scenes Disputes (pp. 187-208). London: Sage.
Feigenblatt, O. F. v., Paliwal, D., Rivero, O., Orta, M., & Lemus, E. (2015). Exploring the Possible Role of Rational Emotive Behavioural Therapy for the Economic Empowerment of Women. Paper presented at the National Seminar on Women Empowerment through Panchayati Raj-Issues & Challenges, Uttarakhand, India.
Felkins, P. K. (1995). Groups as Facilitators of Organizational Change. In L. R. Frey (Ed.), Innovations in Group Facilitation: Applications in Natural Settings (pp. 259-281). New Jersey: Hampton Press, Inc.
Folger, J. P., Poole, M. S., & Stutman, R. K. (2005). Working Through Conflict: Strategies for Relationships, Groups, and Organizations (5th ed.). New York: Pearson.
Frey, L. R. (1995). Applied Communication Research on Group Facilitation in Natural Settings. In L. R. Frey (Ed.), Innovations in Group Facilitation: Applications in Natural Settings (pp. 1-23). New Jersey: Hampton Press.
Fritz, R. (1996). Corporate Tides: The Inescapable Laws of Organizational Structure San Francisco: Berrett-Koehler Publishers
Gallis, A. (2009). Symposium: International Commercial Arbitration: Fifty Years after New York Convention: UNESCO Documents and Procedure: The Need to Account for Political Conflict When Designating World Heritage Sites. Georgia Journal of International and Comparative Law, 38(Spring), 1-27.
Goldsmith, M., Greenberg, C., Robertson, A., & Hu-Chan, M. (2003). Global Leadership: The Next Generation (Paperback ed.): FT Press.
Hall, R. H. (1982). The Environment. In R. H. Hall (Ed.), Organizations: Structures and Process (pp. 223-235). New Jersey: Prentice-Hall.
Hendrickson, R. H., Lane, J. E., Harris, J. T., & Dorman, R. H. (2013). Academic Leadership and Governance of Higher Education. Sterling: Stylus.
Iji, T. (2010). Contributions of Informal Mediation to the Peace Process: The Case of the Unofficial Dialogue in Tajikistan. Asia Pacific World, 1(2), 45-60.
Kantabutra, S., & Saratun, M. (2013). Sustainable leadership: honeybee practices at Thailand's oldest university. The International Journal of Educational Management, 27(4), 356-376.
Kibbey, A. (2002). The Gender Politics of Justice: A Semiotic Analysis of the Verdict. Genders OnLine Journal, 35, 1-19.
Krauss, E. S., Rohlen, T. P., & Steinhoff, P. G. (Eds.). (1984). Conflict in Japan. Honolulu: University of Hawaii Press.
Kriesberg, L. (2003). Constructive Conflicts: From Escalation to Resolution (Second ed.). New York: Rowman & Littlefield.
LeBaron, M. (1998). Mediation and Multicultural Reality. Peace and Conflict Studies, 5(1). Retrieved from http://www.gmu.edu/academic/pcs/lebaron.htm
Lemus, E., Feigenblatt, O. F. v., Orta, M., & Rivero, O. (2015). Starbucks Corporation: Leading Innovation in the 21st Century Journal of Alternative Perspectives in the Social Sciences, 7(1), 23-38.
Lueddeke, G. (2008). Reconciling Research, Teaching and Scholarship in Higher Education: An Examination of Disciplinary Variation, the Curriculum and Learning. International Journal for the Scholarship of Teaching and Learning, 2(1), 1-18.
Mann, D. R., Marco, G., Khalil, B. L., & Esola, C. (2001). Sustinable Markets: Case Study of Heinz. Journal of Business Case Studies, 7(5), 35-42.
Masser, B. M., & Abrams, D. (2004). Reinforcing the Glass Ceiling: The Consequences of Hostile Sexism for Female Managerial Candidates. Sex Roles, 51(9-10), 609.
Mintzberg, H., & Waters, J. A. (1985). Of Strategies, Deliberate and Emergent: Summary. Strategic Management Journal, 6(3), 257-272.
Moore, C. W. (2003). The Mediation Process: Practical Strategies for Resolving Conflict (3rd ed.). San Francisco: Jossey-Bass.
Moore, S. F. (1995). Imperfect Communications. In P. Caplan (Ed.), Understanding Disputes: The Politics of Argument (pp. 11-38). Oxford Providence: BERG.
Phillips, B. A. (2001). The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization (First ed.). San Francisco: Jossey-Bass.
Pruitt, D., & Kim, S. H. (2004). Social Conflict: Escalation, Stalemate and Settlement (3rd ed.). New York: McGraw Hill.
Rupesinghe, K. (1996). Mediation in Internal Conflicts: Lessons from Sri Lanka. In J. Bercovitch (Ed.), Resolving International Conflicts: The Theory and Practice of Mediation (pp. 153-170). London: Lynne Rienner.
Stewart, J., & Knowles, V. (2003). Mentoring in undergraduate business management programmes. Journal of European Industrial Training, 27(2-4), 147-159.
Ury, W. L., Brett, J. M., & Goldberg, S. B. (1993). Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. Cambridge: The Program on Negotiation at Harvard Law School.
Wehr, P., & Lederach, J. P. (1996). Mediating Conflict in Central America. In J. Bercovitch (Ed.), Resolving International Conflicts: The Theory and Practice of Mediation (pp. 55-74). London: Lynne Rienner.
Winslade, J., & Monk, G. (2001). Narrative Mediation: A New Approach to Conflict Resolution (Hardcover ed.). San Francisco: Jossey-Bass.
Descargas
Publicado
Versiones
- 19-02-2021 (2)
- 02-12-2021 (1)
Cómo citar
Número
Sección
Licencia
Derechos de autor 2021 Otto von Feigenblatt
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
La revista InnOvaciOnes de NegOciOs es una revista electrónica gratuita y de acceso abierto de carácter científico-académico y es una publicación de la Universidad Autónoma de Nuevo León, en la cual los autores conservan sus derechos de autor y otorgan a la revista el derecho exclusivo de primera publicación del trabajo. Se permite que terceros utilicen el contenido publicado, siempre y cuando se reconozca la autoría del trabajo y se cite la primera publicación en esta revista.
Para mayor información favor de comunicar a la Secretaria de Investigación (FACPyA) de la Universidad Autónoma de Nuevo León. Teléfono: (81) 1340-4431. Correo electrónico: revinnova.negocios@uanl.mx
