Características que influyen al error humano en la toma de decisiones estratégicas de los niveles directivos en la Industria Siderúrgica Mexicana (Characteristics that influence human error in the strategic decision-making at the top levels of the Mexican steel industry)

Autores/as

  • Fernando Monroy Guajardo Universidad Autónoma de Nuevo León (UANL)
  • Joel Mendoza Gómez Universidad Autónoma de Nuevo León (UANL)

DOI:

https://doi.org/10.29105/rinn14.28-5

Resumen

La toma de decisiones estratégicas es fundamental en las empresas para mantener sus ventajas competitivas y así asegurar su permanencia en el futuro. El propósito del presente trabajo fue identificar los factores del error humano en la toma de decisiones estratégicas en los niveles directivos de la industria siderúrgica mexicana que inciden en los sesgos de dicho proceso. Dentro de los factores, se determinaron entre otros la emocionalidad, la complejidad cognitiva, el tiempo y el contexto. Durante la primera fase de esta investigación se llevó a cabo un estudio exploratorio cualitativo a 11 ejecutivos de primer nivel dentro de la industria acerera, el análisis de esta información pone en evidencia que el error humano está presente en la toma de decisiones estratégicas.

Palabras clave: error humano, niveles directivos y toma de decisiones estratégicas.

 

Abstract.

The strategic decision-making process is a keystone for companies to maintain their competitive advantage and prevail in the future. The purpose of this work was to identify the human error factors in the strategic decision-making process that influence bias at executive levels of the Mexican steel industry. Within the factors were, among others, emotionality, cognitive complexity, decision timing, and context. During the first phase of this research, a qualitative exploratory study was performed on 11 top executives from the steelmaking industry, the analysis of this information reveals that human error is present in strategic decision-making process.

Key words: human error, strategic decision-making, top management.

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2018-07-19

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Monroy Guajardo, F., & Mendoza Gómez, J. (2018). Características que influyen al error humano en la toma de decisiones estratégicas de los niveles directivos en la Industria Siderúrgica Mexicana (Characteristics that influence human error in the strategic decision-making at the top levels of the Mexican steel industry). Innovaciones De Negocios, 14(28). https://doi.org/10.29105/rinn14.28-5