Características que influyen al error humano en la toma de decisiones estratégicas de los niveles directivos en la Industria Siderúrgica Mexicana

Fernando Monroy Guajardo; Joel Mendoza Gómez

doi:10.29105/rinn14.28-5

Authors

Fernando Monroy Guajardo Autonomous University of Nuevo León
Joel Mendoza Gómez Autonomous University of Nuevo León

DOI:

https://doi.org/10.29105/rinn14.28-5

Keywords:

human error, strategic decision-making, top management

Abstract

The strategic decision-making process is a keystone for companies to maintain their competitive advantage and prevail in the future. The purpose of this work was to identify the human error factors in the strategic decision-making process that influence bias at executive levels of the Mexican steel industry. Within the factors were, among others, emotionality, cognitive complexity, decision timing, and context. During the first phase of this research, a qualitative exploratory study was performed on 11 top executives from the steelmaking industry, the analysis of this information reveals that human error is present in strategic decision-making process.

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