Costos de calidad y las herramientas de gestión de calidad clase mundial en proveedores automotrices: un estudio bibliométrico
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https://doi.org/10.29105/in22.43-469Palabras clave:
costos de calidad, gestión total de la calidad, calidad clase mundial, revisión sistemática de literatura, Industria 4.0Resumen
De manera sorprendente, no todas las organizaciones poseen actualmente una política de costos de calidad. Aún así, el modelo PAF (prevención-evaluación-falla) para la administración de los costos de calidad es de amplio uso en la industria moderna. Cómo este modelo se relaciona con la correcta utilización de herramientas de calidad clase-mundial, siguiendo la estructura de 6 pasos de la gestión total de la calidad debe estar presente en la literatura disponible. Este estudio propuso una nueva manera de correlacionar ambos mediante la matriz TWCQM-COPAF. Para confirmar esto, se condujo una revisión sistemática de literatura bajo el método SALSA y un simple ejercicio con la aplicación Bibliometrix, lo cual no solo confirmó dicha relación, sino que también llevó a concluir que las herramientas de calidad clase mundial bajo la gestión total de la calidad y el modelo PAF se tornan apropiados para el uso en pequeños y medianos proveedores automotrices, al tiempo que la calidad cada vez más se integra con las tecnologías Industria 4.0.
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