El entorno social como elemento a considerar para predecir la ciudadanización de los trabajadores dentro de la organización

María Mayela Terán Cázares; María Eugenia García de la Peña; Mónica Blanco Jiménez

doi:10.29105/rinn12.23-7

Autores/as

María Mayela Terán Cázares UANL
María Eugenia García de la Peña UANL
Mónica Blanco Jiménez UANL

DOI:

https://doi.org/10.29105/rinn12.23-7

Resumen

Keywords: human capital, organizational citizenship behavior, social environment

JEL: M12 & 015

Abstract: This study analyzes the relationship between the social environment, which is defined in this study in relation to social values and religious beliefs of the individual and how these affect organizational citizenship behaviors. For this, a sample of employees from various public agencies belonging to the areas of service and support to the community in a city in the north of Mexico was studied. It created and implemented a survey based on the theory to measure the impact of the environment citizens in social behaviors of employees in these organizations, seeking to know their conduct and behavior and if these social behaviors were developed within their social environments. In this research the relationship of these elements in the public behavior is tested.

Palabras Clave: capital humano, comportamiento de ciudadanía organizacional, entorno social

JEL: M12 & 015

Resumen: El presente estudio analiza la relación entre el entorno social, el cuál es definido en este estudio en relación a las creencias sociales y a los valores de la persona y cómo influyen estos en los comportamientos de ciudadanía organizacional. Para ello se estudió una muestra de empleados de diferentes dependencias públicas pertenecientes a las áreas de servicio de salud y apoyo a la comunidad en una ciudad al norte de México. Se creó y aplicó una encuesta en base a la teoría a fin de medir el impacto del entorno social en los

Descargas

Los datos de descargas todavía no están disponibles.

Métricas

Cargando métricas ...

Citas

Bateman, T. & Organ, D. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “Citizenship”. Academy of Management Journal, 26(4),587-595. DOI: https://doi.org/10.2307/255908

Bateman, T. & Snell, S. (2004). Administración una ventaja competitiva. Mexico, D. F: McGrawHill.

Bolino, M. (1999). Citizenship and impression management: Good soldiers or good actors?. Academy of Management Review, 24(1), 82-98. DOI: https://doi.org/10.5465/amr.1999.1580442

Boomer, W., Miles, E. & Grover, S. (2003). Does one good turn deserve another? Coworker influences on employee citizenship. Journal of Organizational Behavior, 24(2), 181-196. DOI: https://doi.org/10.1002/job.187

Borman, W. & Motowidlo, S. (1997). Task performance and contextual performance: The meaning for personnel selection research, Human Performance, 10(2), 99-109. DOI: https://doi.org/10.1207/s15327043hup1002_3

Chun, J. S., Shin, Y., Choi, J. N., & Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of collective organizational commitment and organizational citizenship behavior, Journal of Management, 39(4), DOI: https://doi.org/10.1177/0149206311419662

-877.

Dávila, M. & Finkelstein, M. (2011). Individualism/Collectivism and organizational citizenship behavior, Psicothema, 23(3), 401-406.

Dávila, A. & Martínez, N. (1999). Cultura en organizaciones latinas. México, D. F: Editorial Siglo XXI.

Denison, D. & Mishra, A. (1995). Organizational culture and effectiveness, Organization Science, 6(2), 204-224. DOI: https://doi.org/10.1287/orsc.6.2.204

Farh, J.; Earley, P.; & Lin, S. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior, Chinese Society, 42(3), 421-445. DOI: https://doi.org/10.2307/2393733

Fox, J. & Sandler, S. (2003). Quantifying religion: Toward building more effective ways of measuring religious influence On state-level behavior. Journal of Church and State, 45(3), 559-588. DOI: https://doi.org/10.1093/jcs/45.3.559

George, J. & Jones, G. (1997). Organizational spontaneity in context, Human Performance, 10(2), 153-170. DOI: https://doi.org/10.1207/s15327043hup1002_6

Garza, J. B. (2009). Factores reconstructivistas críticos determinantes de la innovación y efectividad organizacional: Estudio de Empresas de Nuevo León. Tesis Doctoral, Monterrey, N.L., México, Universidad Autónoma de Nuevo León

Hasan, H. A. (2013). Promoting organizational citizenship behavior among employees-the role of leadership practices, International Journal of Business and Management, 8(6),47-54. DOI: https://doi.org/10.5539/ijbm.v8n6p47

Hitt, M.; Ireland, R. & Hoskisson, R. (2001). Strategic management: Competitiveness and globalization. Fourth Edition. Mason: South-Western.

Kras, E. (2001). Administración mexicana en transición. Segunda Edición. México, D. F:Grupo editorial Iberoamerica.

Kidder, D. & McLean, J. (2001). The good soldier: Who is s(he)? Journal of Organizational Behavior, 22(8), 939–959. DOI: https://doi.org/10.1002/job.119

Koontz, H. y Weihrich, H. (1998). Administración una perspectiva global. 11a. edición. México, D. F: McGraw Hill.

Moorman, R. & Blakely, G. (1995). Individualism-collectivism as an individual difference predictor or organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-142. DOI: https://doi.org/10.1002/job.4030160204

Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Massachusetts: Lexington Books.

Organ, D., Podsakoff, P. & Mackenzie, S. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks: Sage Publications, Inc.

Podsakoff, P. & MacKenzie, S. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31(3), 351-363. DOI: https://doi.org/10.1177/002224379403100303

Podsakoff, P., Mackenzie, S., et al (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research, DOI: https://doi.org/10.1177/014920630002600307

Journal of Management, 26(3), 513-563.

Rauch, W. (2002). The impact of religious faith on organizational citizenship behavior and leader-member exchange. Dissertation Doctoral. Virginia. University Virginia Beach.

Real Academia Española. (2014). Diccionario de la lengua española (23.a ed.). Consultado en http://www.rae.es/rae.html

Robbins, S., Judge, T. A., Millett, B., & Boyle, M. (2013). Organisational behaviour. Frenchs Forest: Pearson Education Australia.

Rositas, J. (2006). Factores críticos de éxito en la gestión de calidad y su grado de presencia e impacto en la industria manufacturera mexicana, Tesis Doctoral, Monterrey, N.L.,

México, Universidad Autónoma de Nuevo León.

Smith, A., Organ, D. & Near, J. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663. DOI: https://doi.org/10.1037/0021-9010.68.4.653

Van Dyne, L. & LePine, J. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity, Academy of Management Journal, 41(1), 108-119. DOI: https://doi.org/10.2307/256902

Van Dyne, L. & Ang, S. (1998). Organizacional citizenhip behavior of contingent workers In Singapore, Academy of Management Journal, 41(6), 692-703. DOI: https://doi.org/10.5465/256965

Van Dyne, L., Graham, J. & Dienesch, R. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation, Academy of Management Journal, 37(4), 765-802. DOI: https://doi.org/10.2307/256600

Walker, P., Shenkir, W. & Hunn, S. (2001). Developing risk skills: An investigation of business risks and controls at prudential insurance company of America. Issues in Accounting DOI: https://doi.org/10.2308/iace.2001.16.2.291

Education, 16(2), 291-313.