Services innovation in the era of knowledge
DOI:
https://doi.org/10.29105/rinn5.9-4Keywords:
Innovation, Innovation in Services, Knowledge, Innovation TypologiesAbstract
Now a day the world economy is based in knowledge, we are living and making business in an entirely new era with new rules, where services sector is taking a more important place and a more relevant roll than previously were, and the innovation becomes the way this kind of firms can compete, access to new markets and gain long term growing. Usually, innovation research, definitions and typologies developed were done for tangible products, a legacy from an earlier economic age (based on manufacturing industry), however,
Services has they own particularities and distinctive characteristics from products. The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of
the firm’s innovation process that fall in this segment.
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