How much does quality cost?
DOI:
https://doi.org/10.29105/rinn2.4-5Keywords:
Cuality Cost, Poor Quality Cost, Total Quality CostAbstract
In this article the eonomic impact of of quality on operation costs of the ompanies, highlithing tow following factors: 1) poor quality cost, and 2) quality cost are pointed out is described. The theory behind the quality cost is discussed and a case in the metropolitan area of Monterrey with the objective of exploring the fenomenon of quality and its imoact on the related costa is given. This study demonstrates the necessity of employing a system that measures the costs of the quality and thereof planning strategies for continuous improvement in the fimr.
Downloads
References
Juran, J.M. 1967. Quality – Control Handbook, 2ª. Edición. New York: McGraw-Hill Inc.
Kapadia, M. 2000. Quality and Productivity Journal. “Measuring Your Process Capability”. 1(11): 4.
Sheperd, N. 2002. ASQ. 53rd. Annual Quality Congress Proceedings. “Integrating Cost Of Quality Into Performance Improvement Plans: How to Align and Integrate with a Balance
Scorecard”. USA. 337 pp.
Superville, C., Jones, S. y Boyd, J. 2003. International Journal of Management. “Quality Costing:Modeling with Suggestions for Managers”. 20(3): 346-351.
Taghaboni, F., y Moreland, K. 2004. Journal of American Academy of Business. “Using Six-sigma to Improve Loan Portfolio Performance”. 5(2): 15.
Urdhwareshe, H. 2000. Quality and Productivity Journal. “The Six Sigma Approach”. 1(9): 2.
Wolf, C. y Bechert, J. 1994. Quality Engineering. “Justifying Prevention and Appraisal Quality Expenditures: A Benefit/Cost Decision Model”. 7(1): 59-70.
ISO TC 176. 2002. TS 16949. Quality Management Systems: Automotive Suppliers. 2(E). Geneve. pp. IX. Imai, M. 1986. Kaizen, McGraw-Hill, 1a. Edición. USA. 162 pp.
Kondo, Y. 2002. Managerial Auditing Journal. “Quality is the Center of Integrated Management”. 17(6): 299.
Sharma, P. Six Sigma. 2004.“Calculating COPQ Using Weighted Risk of Potential Failures”. USA. 5(10): 3
Simon, K. Six Sigma. 2004.“Poke Yoke Mistake Proofing”. USA 5(10): 25.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2017 Innovaciones de Negocios
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The InnOvaciOnes de NegOciOs magazine is a free and open access electronic magazine of a scientific-academic nature and is a publication of the Autonomous University of Nuevo León, in which the authors retain their copyright and grant the magazine the exclusive right to first publication of the work. Third parties are allowed to use the published content, as long as the authorship of the work is acknowledged and the first publication in this journal is cited.
For more information, please contact the Research Secretary (FACPyA) of the Autonomous University of Nuevo León. Telephone: (81) 1340-4430. Email: revinnova@uanl.mx
