La satisfacción del empleado en organizaciones de servicios públicos federales: Caso de estudio CFE en Nuevo León

Juan Patricio Galindo-Mora; Abel Partida-Puente; Mónica Blanco-Jiménez; Miguel Ángel Palomo-González

doi:10.29105/rinn10.20-2

Authors

Juan Patricio Galindo-Mora Autonomous University of Nuevo León
Abel Partida-Puente Autonomous University of Nuevo León
Mónica Blanco-Jiménez Autonomous University of Nuevo León
Miguel Ángel Palomo-González Autonomous University of Nuevo León

DOI:

https://doi.org/10.29105/rinn10.20-2

Keywords:

Employee Atisfaction, Public Organization, Nuevo León, Work

Abstract

In the literature, studies on Employee Satisfaction at Work focus mainly on the motivations and attitudes of the individual in relation to the design of the workplace , the environment team and the adequacy of Employee Rank (or vice versa ) . It is conceivable that the factors affecting the Employee Satisfaction at Work will differ depending on the type of organization and the conditions of their current organizational model. The purpose of this study is to identify whether the level of satisfaction of employees of a Federal Public Service Agency , changes according to gender (male or female) , their occupation ( or field office ) or geographical area found in the state of Nuevo León. Statistical Model for Process Management is used in organizations focused on improving Employee Satisfaction at Work factors as knowledge of Enterprise, Training Plan Life and Career, Leadership Services, Salaries, and Performance Evaluation. The main results show that the level of satisfaction of employees working on a federal agency in Nuevo Leon public services has improved , which is equal between men and women and between field and office staff , just change statistically areas where are laboring.

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