Modelo Baldrige en una empresa manufacturera y su modelación de ecuaciones estructurales con mínimos parciales cuadrados. Caso de estudio

Juan Baldemar Garza Villegas; Cristobal Lerma Castillo; Omar Terriquez Nava

doi:10.29105/rinn11.22-8

Authors

Juan Baldemar Garza Villegas University of Monterrey
Cristobal Lerma Castillo University of Monterrey
Omar Terriquez Nava University of Monterrey

DOI:

https://doi.org/10.29105/rinn11.22-8

Keywords:

Baldrige, construct, content validity, Cronbach Alpha, SEM

Abstract

This article presents the content validity, concordance, relevance and reliability test of Cronbach Alpha for Model Malcolm Baldrige. The objective of this model is to improve the competitiveness between companies and United States business. And although still reach only in this country, the model can be applied in Mexican organizations as a tool. A structural equation model (SEM) is presented with the main constructs Malcome Baldrige model: leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus, Process Management and results. Especially with the objective to evaluate the statistical significance between the constructs: leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus and process management with the construct results. Which cronbach alphas indices vary between 0.6336 and 0.9048.

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